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Support
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Payment, Shipping, and Returns
What is your return policy?

We accept returns within 10 days of purchase, provided the item is in its original condition and packaging. Clearances and As-is items are non-returnable.

How do I initiate a return or exchange?

Please contact our customer service team to start the process. Shipping fees for returns may apply.

Are there any taxes or duties on international orders?

International customers are responsible for any applicable customs duties or taxes upon delivery.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping fees and delivery times may vary depending on your location.

How long does shipping take?

For orders within Canada, shipping typically takes 1–2 weeks. International shipping times depend on the destination but usually take 1–4 weeks.

Does the product come with a certificate of authenticity?

All our jewelries and gemstones are designed to offer exceptional quality at an affordable price, which is why our products do not come with certification by default. However, we understand the importance of having a certificate for certain purchases. If requested, we can provide a professional certification from the Canadian Gemological Laboratory (CGL) for an additional fee. This ensures transparency and guarantees the authenticity and quality of your gemstone. Please feel free to contact us for more details or to request a certificate for your purchase.

What payment methods do you accept?

We accept major VISA and MASTER credit cards.

Jade
How to Care for Your Jade?

Cleaning: Gently clean with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.

Storage: Store jade in a soft pouch or box to prevent scratches from other gemstones or metals.

Maintenance: Polish occasionally to maintain its natural luster.

Why Canadian Jade Stands Out?

1. Sustainably Sourced: Canadian nephrite jade is responsibly mined, adhering to strict environmental and ethical standards.

2. Authenticity: Every piece of Canadian jade is naturally occurring, with no synthetic enhancements, ensuring genuine quality and value.

3. Global Reputation: Recognized for its unparalleled quality, Canadian jade is sought after by collectors and artisans worldwide.

What is Nephrite Jade?

Nephrite jade is a beautiful and durable gemstone known for its rich green hues and smooth texture. It belongs to the jade family and has been cherished for centuries for its cultural, historical, and aesthetic value. Unlike jadeite, nephrite is typically softer but tougher, making it ideal for intricate carvings and durable jewelry.

Why Choose Canadian Jade?

Canada is one of the world’s leading producers of high-quality nephrite jade, particularly from British Columbia. Known for its deep green color and exceptional quality, Canadian jade is prized by collectors, jewelers, and artisans worldwide. The country’s jade is formed under unique geological conditions, resulting in a gemstone that is both strikingly beautiful and extremely durable.

What are the key Features of Canadian Jade?

1. Color and Texture: Canadian nephrite jade often displays a deep, lustrous green color, ranging from light to dark shades. Some pieces may include natural patterns or veins, adding to their unique appeal.

2. Durability: With its exceptional toughness, nephrite jade is resistant to chipping and cracking, making it suitable for both fine jewelry and ornamental pieces.

3. Cultural Significance: Jade has a long history in Indigenous and Asian cultures, symbolizing prosperity, harmony, and protection. Canadian jade continues this legacy with its rich natural beauty.

Ammolite
How is Ammolite jewelry packaged for shipping?

All items are carefully packaged in a protective bubble bag. Gift packaging is also available upon request, fees may be applied.

What is Ammolite?

Ammolite is a rare and colorful gemstone formed from the fossilized shells of ancient sea creatures called ammonites. It is primarily found in Alberta, Canada, and is highly valued for its vibrant iridescent colors.

What makes Ammolite unique?

Ammolite is one of the rarest gemstones in the world and is only found in limited deposits in Canada. Its natural, vivid colors and fossilized origins make it truly one-of-a-kind.

Is Ammolite a durable gemstone?

Ammolite is relatively soft compared to other gemstones, with a hardness of 3.5–4. It is often treated or backed with a protective layer to enhance durability for everyday wear.

How do I choose the best Ammolite piece?

Look for pieces with vivid, multicolored hues. The more vibrant and varied the colors (red, green, blue, etc.), the more valuable the gemstone.

Why does Ammolite need coating?

The ammonites coatings can help to stabilize the shell and prevent it from becoming damaged or broken during handling. They can also protect the shell from dust, dirt, and other contaminants that can accumulate on its surface over time.

What is an Ammolite triplet?

An ammolite triplet is a type of gemstone that is made up of three layers of material, including a thin slice of high-quality ammolite, a quartz cover on the top, and a shale backing. The quartz cover helps to protect the ammolite from damage, such as scratches or cracks, and also makes the gemstone’s hardness higher to meet the hardness requirements of the fine jewelry setting.

How to Care for Your ammolite?

Ammolite is a beautiful and valuable gemstone that requires proper care to maintain its appearance and durability. Here are some tips for caring for ammolite:

1.Cleaning: Use a soft, dry cloth to wipe the surface of the ammolite gemstone. Avoid using any hush chemicals or abrasive cleaners, as they can scratch the surface. Avoid ultrasonic cleaners.

2.Storage: Store your ammolite jewelry in a cool, dry place, away from sunlight or heat. You can use a jewelry box with individual compartments or a soft pouch to prevent scratches and damage.

3.Avoid exposure to chemicals: Avoid exposing your ammolite gemstone to chemicals, such as hairspray, perfume, or cleaning products. These chemicals can cause discoloration or damage to the gemstone.

4.Wear with care: Avoid wearing ammolite jewelry during activities that could cause it to get scratched or damaged, such as sports or heavy manual labor.

What is a hand-polished Ammolite?

Hand-polished Ammolite gemstones are a testament to the natural beauty and craftsmanship of this rare and vibrant gemstone. Unlike mass-produced stones, each Ammolite piece is carefully polished by skilled artisans to enhance its natural iridescent colors, which range from fiery reds and oranges to vivid greens and blues. The hand-polishing process ensures that every gemstone retains its unique patterns and brilliance, highlighting its organic origins and individuality. These polished gems are not only stunning in appearance but also serve as timeless treasures, making them perfect for fine jewelry or as collectible pieces.